Use Cases & Examples for Issues & logbook

Find a list of use cases that can be configured within the issues & logbook module

Quality non-conformances (QA)

Documentation and analysis of deviations from quality standards in product, packaging, or process. Used to trigger containment actions, root cause investigation and corrective measures to prevent recurrence.

Safety notifications

Users can document safety non-conformances, with corresponding details; including private actions and sensitive fields (not visible for unauthorized employees)

Breakdown interventions

Immediate response and repair activities performed when equipment fails unexpectedly. Data captured helps identify recurring faults and improve preventive maintenance plans.

Environmental spills

Recording and management of any unplanned release of materials to the environment. Includes immediate containment and predefined action list in the example below

Problem Solving

One can configure a category of issues that will structure problem solving. Subcategories can be configured to guide structured investigation and ensure effective corrective actions.

Defect handling

Frontline teams can flag machine defects in real time. Enables immediate containment, traceability, and collaboration with quality and maintenance teams for resolution.

Group downtimes (Maint)

Allows teams to consolidate multiple downtime events on a single line or asset into one record. Simplifies analysis and improves visibility of equipment performance trends.

Quality Alerts (QA)

Frontline teams can flag system gaps in quality systems before they become an issue. They have spotted a discrepancy and solved it before it became an issue, but have a method now to document this and flag it to the administrative teams that can correct this issue in the underlying systems

Customer Complaints (QA)

Use the system for front line teams to document non-conformities of incoming materials. Structured with mandatory fields, all information is collected and documented at the moment of delivery. Colleagues can use this information to be in touch with the customer support teams of the supplier.

SAP PM integration (Maint)

Use the system for front line teams to document non-conformities of incoming materials. Structured with mandatory fields, all information is collected and documented at the moment of delivery. Colleagues can use this information to be in touch with the customer support teams of the supplier.

Vibration Sensors Notification (Maint)

External systems, like vibration sensors, can use the issue-API to push non-conformities to the logbook. Depending on the fault code and system set-up, actions can be pushed to the same issue as well.

Foreign material detection (QA)

External systems, like AI camera's, can use the issue-API to push non-conformities to the logbook in real-time.

Improvement / Kaizen

Structured suggestions or initiatives from employees to enhance safety, quality, efficiency, or sustainability. The kaizen form can have its own flow to evaluate, implement and track for measurable impact.

Machine data notification

Automated event messages from production equipment indicating status changes, faults, or parameter deviations. Provides live input for performance dashboards and root cause analysis.

Safety Permits

Controlled authorization process for performing high-risk work such as confined space entry, hot work, or maintenance on energized systems. Ensures hazards are identified and mitigated before work begins.