Roles & Architecture

Overview of Maecos’ SaaS architecture and permissions-based access model, enabling organizations to define their own roles and manage secure access.

Tenant architecture

Maecos is delivered as a multi-tenant SaaS platform. Each customer operates in an isolated environment with a dedicated URL: https://[tenant].maecos.com

• Data isolation: All customer data is fully separated at the tenant level.

• Login configuration: Each tenant can choose between Maecos-managed accounts or Single Sign-On (SSO).

• Branding options: Tenants can apply custom login communication and a branded image on the login screen.

This model ensures security, scalability, and flexibility for global deployments.

Permissions-based access

Instead of fixed roles, Maecos uses a fine-grained permissions framework. Organizations are free to define their own roles by combining permissions that control access to features and data.

Example permissions

• Actions

  • Can create actions

  • Can view all public actions

  • Can view own actions

  • Can view assigned actions

• Documents

  • Can view DMS

  • Can create DMS documents

  • Can manage DMS

• Issues

  • Can view all issues

  • Can view team issues

  • Can assign issues to workstations

A full overview of available permissions is provided in the Permissions Reference.

Typical role groups

While every organization can define its own roles, the following groups are common in practice:

• Operators → Create and complete issues, follow checklists, access documents and training.

• Team Leaders → Oversee team issues, approve documents, follow up on actions and training needs.

• L&D / HR Administrators → Configure skills, manage qualifications, and monitor learning progress.

• IT Administrators → Manage integrations, user provisioning, and SSO setup.

• Partners / Implementers → Support rollout, configuration, and continuous improvement programs.

These examples provide a starting point for role design, while giving organizations the freedom to align access control with their own governance models.

Architecture in context

Maecos is cloud-native, modular, and designed for seamless integration into manufacturing IT/OT landscapes. Details on technical integrations, API access, and security standards are available in the Technology & Integrations section.